Story

The founder: Marie Guthmann

Trained at a hospitality school, Marie Guthmann chose excellence in Parisian palace hotels: over 20 years, she mastered all their codes, standards and expertise.

She rose through the ranks to become Director of Guest Services at the Park Hyatt Paris Vendôme, then at The Peninsula Paris, whose opening she took part in.

Marie Guthmann, founder of Be HEART

A personal word

Helping brands that serve a high-end clientele to improve their customer service. When I thought about building my company around this challenge, I immersed myself in our hotel standards: I knew all 60 pages by heart.

These values, these standards, these service signatures are part of Be HEART's DNA.

Twenty years ago, hospitality schools were not yet valued as they deserved: going to a hospitality school was less prestigious than going to a business school, for example.

Things have changed: people now go into the restaurant business after attending top universities; hotel investments are pouring in. Young hospitality graduates find jobs right away in the finest houses: their flexible, adaptable, rigorous, international and professional profile is more and more in demand.

The enthusiasm for the hotel industry is unique: its mastery of excellence and quality of service make many luxury players want to rise to the same level.

Codes change and evolve: so do customer expectations!

Adapting processes and customer relations, anticipating expectations and preparing for the future without ever losing the soul of luxury hospitality: that is my commitment.

Luxury professionals are at the service of others.

Why choose Be HEART, tomorrow's service?

No other sector is as demanding as luxury hospitality.
A luxury hotel is a second home: we enter the private lives of families, over the long term. We set rules that underpin consistent service quality and standards.

We know what we are talking about.
Our background is in hospitality and operations.

We give you the keys to move, amaze and go beyond your clients' expectations. Surprise them without ever forgetting the essence of any high-end business: consistency.

Every link in the chain matters: your suppliers, your employees, your clients, your investors and yourself.

Together, we will put positive solutions in place to retain your teams' talents and help them grow.

The service delivered is not the only goal. The human experience, the emotion of the moment leave a far stronger and more lasting impression.
We are convinced of it.

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